OGO Bike & Car Pooling Return Policy

At OGO Bike & Car Pooling, we strive to provide our users with a convenient and reliable carpooling and bikepooling experience. However, we understand that sometimes, returns may be necessary. This return policy outlines the terms and conditions under which returns can be made.

Return Eligibility

• Incorrect pickup or drop-off location: If the driver takes you to an incorrect pickup or drop-off location, you are eligible for a return.
• Failure to provide services: If we fail to provide you with the carpooling or bikepooling services you booked, you are eligible for a return.
• Safety concerns: If you have any safety concerns during the ride, you are eligible for a return.

Return Process

• Initiate return request: You must initiate a return request within 24 hours of the ride.
• Provide reason for return: You must provide a valid reason for the return, as outlined in our return eligibility criteria.
• Return confirmation: Our customer support team will review your return request and confirm whether you are eligible for a return.

Return Refund

• Full refund: If you are eligible for a return, you will receive a full refund of the ride fare.
• Partial refund: If you are partially eligible for a return, you will receive a partial refund of the ride fare.

Contact Us

If you have any questions or concerns about our return policy, please contact us at customercare@ogobikecarpool.com / 8143357775.

By using our services, you acknowledge that you have read and understood this return policy.